Rules and Policies
Dear customers, Welcome to the online store DUM RUM Placing an order signifies your full acceptance of the terms and conditions contained therein. All photos on the website are for illustrative purposes 1. Cancellation of a remote purchase transaction Cancellation policy
If canceled due to a defect or incompatibility with the order – the return of the goods will be at the expense of the company, the company will refund the full amount paid to the consumer. Money is credited to the consumer within 14 days of receipt of the notice of cancellation.
In case of cancellation of a transaction not related to a defect or non-compliance with the order – the return of the goods will be at the expense of the consumer, the money paid by the consumer will be credited to him, except for the cancellation fee of 5% or 100 shekels, whichever is less. Money is credited to the consumer within 14 days of receipt of the notice of cancellation.
It is not possible to return the goods after their condition has changed for the worse during the time they were in your possession, including in the case of returning goods that have been damaged and / or damaged and / or damaged and / or suffered any damage and /or whose packaging has been damaged and/or assembled at the customer’s home
It is not possible to cancel a transaction in the following cases:
1. Assembly of furniture / doors at the customer’s home; – the packaging of the furniture was opened on the day of its delivery to the buyer’s home before assembly; – Due to a defect in the goods, when the delivery and / or assembly was carried out by a party not certified by the DUM RUM.
2. Delivery of furniture The term of delivery of goods is up to 14 calendar days.
If, at the time of delivery of the goods, the customer and/or a person on his behalf is not present for the purpose of ordering the goods by the buyer and the customer has not informed in advance of the cancellation of the delivery of the goods, or the customer cancels the delivery on the scheduled delivery date, even if he does, the customer pays the delivery cancellation fee in the amount of 150 shekels.
The client must re-agree with the support service on the date of delivery. Failure by the buyer to set a new date for the order does not release him from full payment for the order placed by him. When sending the item a second time, the buyer will be charged a cancellation fee in addition to paying the original shipping cost.
It is specified that the DUM-ROOM company will offer delivery dates in accordance with its delivery capabilities at that time and at its discretion. 3. Transportation of furniture
Clients, in addition to paying for furniture, also bear the cost of its transportation by the company in accordance with the prices published on the website. Payment for the dismantling of existing goods and / or removal on behalf of the customer is agreed only with the carrier. Shipping costs will be paid directly to the carrier when the furniture arrives at the customer’s home.
The customer must make sure that the goods ordered by him fall into the place allotted for him through the stairwell to the apartment and to the room. In cases where the furniture can only be delivered to the client’s home with a crane, the cost of renting the crane will be applied to the buyer.
If it is necessary to disassemble the goods in order to bring them to the buyer’s house and reassemble them, an additional payment will be required. In buildings where there is no lift and in cases where the goods do not enter the lift, customers will be charged a fee of NIS 60 for each additional floor above the third floor.